Technical Support Executive

Description
“We are seeking individuals who are passionate about technology, to provide complex support products & services of our organisation.”

Looking for Immediate Joiners

At SelfTech, we continuously strive together to create a culture of innovation, creativity, and confidence. There will be an obvious opportunity to grow your skillset. We always looking to hire self-motivated people who take initiative and willing to get things done on his/her own.

About Company:

Our Vision: “Empower MSME India with latest Technology”

We are specialized in developing Easy to User Interface Software of web and mobile solutions for commercial India in E-commerce, Communication, Social Media, Customer Support, Sales, Enterprise Resource Planning (ERP), and Business process automation (BPA) with a very user-friendly approach.

With more than 20 years of Established Business Experience in management, sales, support, and communication in both product & services in various domains and verticals the promoters of Self Tech observed that though there has been high internet penetration in the Indian market, still there is by far very less access to quality software solutions available for Indian start-up, small and medium businesses.

Job Description:

As a Technical Support Executive, you will be reporting to the Manager of Technical Support and work closely with our customers and Customer Success Managers to provide break-fix support, operational maintenance, and premium support services. 
In order to succeed in this team, this individual must have the passion and energy to work in an entrepreneurial and fast-paced environment.

Role:  Technical Support Executive

Industry Type:  IT Software Services

Employment Type:  Full-time

Job Location:  Nagpur

Education Qualification:  B.E/ B.Tech / BCA / MCA / MCM / Diploma

Salary:  No bar for deserving candidate

Remote/From Office:  Work from Office

Experience Required: 0 - 2 years 

Responsibilities:

Inbound/Outbound online Support and Sales
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
Respond to inquiries through email, phone calls, and chat.
Diagnose and troubleshoot technical issues, including Web/software application's errors and performing sale/upsell as well.
Escalate issues as necessary to appropriate resources, including other IT departments
Document and track all support requests and ensure timely resolution
Install, configure, and update software and hardware on customer systems
Train customers on how to use software and hardware products and features
Collaborate with other IT staff to develop solutions and improve support processes
Stay up-to-date with current technology trends and advances to provide better support services
Create Technical Documents and Manuals

Requirements:

Bachelor's degree in Computer Science or a related field preferred, but not required
Proven work experience as a Technical Support Specialist or similar role
Strong knowledge of computer systems, software, and hardware
Excellent problem-solving and analytical skills
Good communication skills and ability to explain technical issues to non-technical users
Experience with remote desktop tools and ticketing systems
Knowledge of networking and internet protocols
Familiarity with Microsoft Office Suite, operating systems, and antivirus software
Ability to work in a fast-paced environment and handle multiple priorities.

Skills Required:

Excellent problem-solving and troubleshooting skills.
Candidate should be ready for rotational shifts.
The ability to communicate technical information in an accessible manner to non-technical customers.
A process improvement mindset / Hands-on problem-solving ability.
Software maintenance and testing capability.
Basic knowledge of networking principles and operating systems.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Customer-service focus / Collaborative mind-set.
Knowledge of latest software technologies and script languages.

Working Conditions:

Technical Support Executive typically work in an office environment, but may work remotely in some cases.
They may be required to work outside normal business hours, including evenings and weekends, to provide 24/7 support.
Rotational week offs and rotational Shifts (24*7).

Share your updated resume on hr@selftech.in or connect on 9970077534