Technical Support Executive

Exp.: 0 -2 yearsNagpurPositions: 2

  Posted 2 months before
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Description

“We are seeking individuals who are passionate about technology, to provide complex support products & services of our organisation.”

Looking for Immediate Joiners

At SelfTech, we continuously strive together to create a culture of innovation, creativity, and confidence. There will be an obvious opportunity to grow your skillset. We always looking to hire self-motivated people who take initiative and willing to get things done on his/her own.

 

About Company:

Our Vision: “Empower MSME India with latest Technology”

We are specialized in developing Easy to User Interface Software of web and mobile solutions for commercial India in E-commerce, Communication, Social Media, Customer Support, Sales, Enterprise Resource Planning (ERP), and Business process automation (BPA) with a very user-friendly approach.

With more than 20 years of Established Business Experience in management, sales, support, and communication in both product & services in various domains and verticals the promoters of Self Tech observed that though there has been high internet penetration in the Indian market, still there is by far very less access to quality software solutions available for Indian start-up, small and medium businesses.

 

Job Description:

As a Technical Support Executive, you will be reporting to the Manager of Technical Support and work closely with our customers and Customer Success Managers to provide break-fix support, operational maintenance, and premium support services. 
In order to succeed in this team, this individual must have the passion and energy to work in an entrepreneurial and fast-paced environment.

 

Role:  Technical Support Executive

Industry Type:  IT Software Services

Employment Type:  Full-time

Job Location:  Nagpur

Education Qualification:  B.E/ B.Tech / BCA / MCA / MCM / Diploma

Salary:  No bar for deserving candidate

Remote/From Office:  Work from Office

Experience Required: 0 - 2 years 

 

Responsibilities:

  • Providing Troubleshooting using the defined processes and procedures ensuring the problems of customers is solved.
  • Coordinating with internal Level 2 or Product and Quality teams to provide a resolution to customers queries
  • Answer inbound phone calls in English/Hindi/Marathi.
  • Answer inbound chats and e-mail tickets on Zendesk
  • Work on Software support services includes new product installation services, installation of product updates.
  • Work on migrations for major releases of software, other types of proactive or reactive on-site services, and support for custom application.
  • Provide Technical Support to Software Users by Phone, Email, Social media,
  • Will be working on Ticketing system and Real-time chat.
  • Create Technical Documents and Manuals

 

Skills Required:

  • Excellent problem-solving and troubleshooting skills.
  • The ability to communicate technical information in an accessible manner to non-technical customers.
  • A process improvement mindset / Hands-on problem-solving ability.
  • Software maintenance and testing capability.
  • Basic knowledge of networking principles and operating systems.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Customer-service focus / Collaborative mind-set.
  • Knowledge of latest software technologies and script languages.

 

Qualification & Experience Required:

  • Associate’s degree or above in computer science, information systems, or related field
  • Prior experience working on a Helpdesk, in IT, or similar technical function

 

Interested Candidates can send their resumes at hr@selftech.in